UI/UX Design, Platform development, Frontend/Backend
Integrated with Swiss Post Barcode API
The Challenge
The client's after-sales service was causing frustration for their customers. The process of requesting repairs was time-consuming and inefficient, as customers had to call or email customer service. Furthermore, the company's manual tracking system occasionally experienced inaccuracies, leading to minor delays and extra costs.
Our Solution
A modern and streamlined after-sales platform
We developed a solution that streamlines the after-sales service process, making it easier and more convenient for customers while reducing costs for the company.
Built with reliable and time-tested frameworks
A user-friendly platform with clean UI’s
The platform provides real-time data on job sites and vehicle fleet status, enabling better decision-making and resource allocation. Easy for customers to use while providing all the necessary visual information and features
Clear views of different customer requests
The platform shows real-time data on job sites and vehicle fleet status, enabling better decision-making and resource allocation.
Our Solution
A modern and streamlined after-sales platform
We developed a solution that streamlines the after-sales service process, making it easier and more convenient for customers while reducing costs for the company.
Built with reliable and time-tested frameworks
Integrations
Fully integrated with the latest API’s
Invoicing API
Each invoice is on-demand imported from the client's invoicing application in order to verify the validity of the warranty.
Swiss Post API
To facilitate the shipping process and allow customers to track their packages anytime, the Swiss Post APIwas integrated.
Six Saferpay API
For repairs subject to a fee, the platform offers the ability to pay by credit card using the Six Saferpay JSON API.
Impact
The impact of our after-sales platform was significant for both the client and their customers.
For the end customer, the platform led to an easy and convenient way to register their products and request repairs, reducing the time and effort required to get the repairs they needed. The platform also provided greater transparency for customers, allowing them to view the status of their repair and building trust and loyalty with the company
Increase customer loyalty
A transparent RMA system builds trust among the customers.
Better RMA
management
Solid traceability of returns and analytics about defects.
Enhanced
accuracy
Reducing the processing complexity makes it faster and more secure for the company.
Overall, our after-sales platform had a positive impact on both the client and their customers, demonstrating the value of investing in custom software solutions to address business challenges.
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